Where we ship
We ship to the United Kingdom and the United States.
Delivery times
- UK: typically 7 to 12 business days from dispatch.
- US: typically 8 to 15 business days from dispatch.
Orders are dispatched within 2 to 4 business days of payment. A tracking number is emailed to you (and sent by SMS if you opt in) when your parcel leaves our warehouse in Gumel.
Shipping costs
Shipping is calculated at checkout based on weight and destination.
Customs and duties
Items ship from Nigeria. Depending on the value of your order and destination country, customs duties or VAT may be applied by your local authorities. The recipient is responsible for any customs charges.
Returns
If your item arrives damaged or is not as described, contact us within 14 days of delivery with your order number and photos via our Contact page. We arrange a replacement or refund.
For change-of-mind returns, items must be returned in original condition within 14 days; the customer pays return shipping. Refund is issued once we receive the item.
Lost parcels
If your parcel has not arrived within the expected window, please contact us. We work with the courier to locate it and resolve any issue.