Last updated: 17 June 2026
This Privacy Policy explains how Hypermobile Hub (“we”, “us”) collects, uses and protects personal information when you visit hypermobilehub.net or place an order with us.
What we collect
- Account & order data: name, billing and shipping address, email address, phone number, order history.
- Payment data: processed by our payment provider; we do not store full card numbers.
- Communication preferences: whether you have opted in to receive SMS notifications.
- Technical data: IP address, browser type, pages visited (used for security and analytics only).
How we use it
- To process and ship your orders.
- To send order confirmations, shipping updates and account notifications by email and, if you have opted in, by SMS.
- To respond to customer support enquiries.
- To comply with our legal obligations.
Sharing
We share personal information only with service providers strictly necessary to deliver your order: payment processor, shipping couriers and our SMS provider. We do not sell your data to third parties.
SMS messaging
If you opt in to SMS notifications, you will receive messages from us related to your account and orders. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. See our SMS Terms for details.
Your rights
You can request a copy of your personal data, ask for it to be corrected or request deletion at any time by emailing us at the address on our Contact page.
Data retention
Order records are retained for as long as required by applicable tax and consumer-protection laws (typically 6 years).